Airline Customer Review Analysis
Utilising Tableau, I analysed and visualised customer reviews data from British Airways, aiming to provide insights into customer satisfaction trends and performance metrics.
Sector
Airline Services
Tools used
Tableau
Skills
Customer Review Analysis
Data Visualisation
The interactive dashboard presents average overall ratings by month, country, and aircraft, alongside detailed ratings for various aspects of the customer experience. The goal was to facilitate data-driven decision-making and continuous improvement efforts within British Airways.
Goal
Create an interactive Tableau dashboard to analyze and visualize customer reviews data from British Airways, aiming to provide insights into average overall ratings by month, country, and aircraft, as well as detailed ratings for various aspects of the customer experience.
Results
Developed an interactive dashboard showcasing trends in average overall ratings over time, geographical variations in customer satisfaction, and insights into aircraft performance. The dashboard allows stakeholders to drill down into specific aspects of the customer experience, facilitating data-driven decision-making and continuous improvement efforts.
